Gina Valenti of Hampton Hotels shares success of Hamptonality.
Engagement is Just a Word – It’s the Concept that Matters
Employee engagement is more than a buzzword. It’s an important way to talk about the tools to improve our work and our working lives.
Do Loyalty Programs Work?
A McKinsey study suggests that the amount invested in loyalty programs doesn’t pay off . Based on Starbuck’s loyalty program, should we be surprised?
Employee Engagement? Recognition? What’s the Difference?
Engagement is gaining as a strategy for success. But what’s the difference between an employee engagement program and an employee recognition program?
Why a Pulse Survey Isn’t an Employee Engagement Program
It takes more than a pulse survey to inspire employee engagement.
Recognition for Managers Benefits All Employees
Recognition for managers boosts employee engagement and there’s a simple reason why.
5 Key Steps to Create Strong Employee Engagement Programs
Design your employee engagement programs with clear goals and a strategic foundation.
Get Ready for the Recognition Revolution
The workplace is changing and employee recognition and engagement programs must evolve to keep up with times. Smart strategy will make the difference.
How May I Help You? How Wegmans Gets Service Right
A recent encounter with bad customer service at a local store caused me to reflect on Wegman’s consistently excellent service and how they inspire it.
When a Janitor Doesn’t Just Clean, But Saves Lives
A company’s mission statement, when fully embraced by leadership, can have a powerful impact throughout the organization.
Does It Matter If You’re Happy?
Some studies show that the most productive employees may not be happy employees. Companies should consider ways to address this.
Is Google Employee Loyalty Dead? Does Anybody Care?
Google employee median tenure is reported to be just more than one year. What is lost when employee loyalty is so fleeting?