CAREERS
Available positions.
Director Technology Integrations
Reports to: Sr. Director, Technology Solutions
Position Description:
The Director, Technology Integrations (DTI) crafts user-inspired successful and profitable go-to-market strategies and solutions for the Technology Integrations Business Unit. The DTI plays a pivotal role in guiding, directing and driving business growth/profitability, championing client relationships, and leading, guiding the Software Development & Technology Integrations teams. Becomes a co-wide Trusted Advisor and influential leader during user-defined discovery forums and the crafting of profitable technology-based solutions, development, delivery, and on-going support of all Next Level Performance (NXL) technology/software solutions.
Major Responsibilities:
Strategic Vision & Growth:
- Takes full ownership of the Software Development and Technology Integrations practice. Formulate and drive a growth strategy that aligns with our Core Values, tapping into emerging trends in technology strategy and transformation and ensuring the firm stays at the forefront of the industry.
- Initiates and leads strategic technology/software/integrations discovery forums to craft, develop, and deliver user-inspired, profitable technology (Integration/SW/HW) solutions.
- Creates the forum (trusted advisor) for discussion on the power of NXL technology solutions and architecting plans for potential integrations.
- Stays abreast of best practices, emerging technologies (i.e., AI), and cybersecurity threats/trends. Finger always on the pulse of cybersecurity/compliance issues/standards & brings to a quick resolution.
Interconnecting Spheres – (Crafting the Solution/Advancing the Business & Client Relations:
- Creates Partnerships with each interconnecting sphere to grow/develop a pool of talented technology/integration “ambassadors”.
- Creates business cases for technology investment with partnerships, etc., and drives strategic outcomes through stakeholder engagement.
- Seeks out and gathers customer/user/external competitive intelligence to drive innovative solutions to advance/enhance the technology/data offerings.
- Seamless integration across Business Units to advance the business regarding technology (tools), data (collection, integration, analytics, reporting, dashboards, etc.), infrastructure, compliance, and cybersecurity.
- Continually seeks out operational efficiencies through continuous gap analysis/resolution.
- Leads the co-wide discovery (Meet & Involve) at the intersection of the Clients/Prospects (user-inspiration), the Business (New Business Opps, Retention Initiatives, etc.) and Innovation (by advancing the business in identifying, assessing, and crafting the right solution to build innovative technology-based tools and resources to ensure the seamless integration and interoperability of data, applications, API’s, etc. and devices across different systems and platforms to deliver a value-added, customized solution to our customers, partners, and stakeholders.
- Responsible for the generation and management of documentation that can be used for both internal and external discussions (Includes business workflows, architectural & security diagrams, data structures)
- Leads and participates in discussions involving the product development needs (Both internal and customer-facing)
Transformational Leadership:
- Be transformational – Meet (listen intently); Involve, create the forum to share thoughts/ideas and discuss issues); Mobilize (see the possibilities & influence action/change). Lead through Trust and Inspiration.
- Personify a passion for new ideas, thoughts, & opportunities for growth – exhibited by consistently initiating value-added thoughts, ideas & solutions.
- Skillful at modeling/leading interdependency, collaboration & two-way communications and coaching others.
- A solutions practitioner, nimble, approachable, open to different points of view (mental agility), with a keenness to adapt (to situations and people) and exhibit Emotional Intelligence
- Strong appetite for accomplishments and results.
Influence/Impact Financial Health of Co. – Profitability:
- Adept at monetizing SW/Technology solutions for value added opportunities to our clients.
- Creates a clear path forward for Investment opportunities vs. managing costs for projects and infrastructure. Develops budgets that accurately forecast the operating expenses to achieve our user-inspired solutions and is always looking for ways to optimize costs.
- Ensures the detailed documentation of methodologies, processes, and specifications of the organization's technology systems, and works with the Sr. Leadership to create and implement a strategic technology roadmap.
- Coordinates all required resources, internal and external, to ensure project deadlines are met
Key Competencies:
- Knows how to make money (revenue, profitability, budget management, etc.) through technology solutions.
- DNA: Lead people (through Trust & Inspiration); Manage Things (for effectiveness & efficiency).
- Exhibits strong Integrations mindset - Meet-Involve-Mobilize! Leads discovery forums to build bridges across interconnecting spheres (inside and outside the company).
- Crafts, develops, and delivers technology/data solutions with a working knowledge of multiple technological topics including:
- Understanding of DevOps & CI/CD
- Working knowledge regarding Coding & Architecture
- Possesses extensive knowledge of
- project management methodologies, i.e., Agile
- Integration technologies like Restful API
- authentication technologies including SAML, Azure B2C, and Security Tokens
- Micro Services
- Cloud services, i.e. Azure, AWS
- Coding Languages and frameworks, i.e. C#, Angular
- data architecture and how it relates to the application
- UI/UX implementation in product development
- Best security practices as they are applied to development and operations
- Drives successful digital transformation, thinking, and implementing innovative technology-based solutions across the organization.
- Consistently initiates strong leadership contribution in analytical and strategic thinking with the ability to translate business goals into technology-based initiatives.
- Fluency in business case development, enterprise resource planning, presentations, client reviews, Jira, project leadership, and CRM systems.
- Experience managing all aspects of software development teams
- Ability to present ideas in a business-friendly language
- Experience leading integrations with 3rd party platforms, contractors, and technology
- Seasoned theoretical (Why) Foundation achieved through formal education (BS/MS), and extensive experience in technology leadership roles, with a strong emphasis on crafting and delivering profitable user-inspired Technology Integration/SW solutions.
- Proven SW/technology leadership in building, growing and developing successful teams by embracing the intensity, capacity and the talent required to achieve extraordinary results.
Critical Success Factors:
- Grows the technology revenue and profitability.
- Champions the discovery, development, testing (quality), security, and successful delivery of profitable user-inspired technology-based solutions.
- Listens intently to quickly grasp the issues, concerns, etc. and work interdependently to find an agreed upon resolution.
- Models a Process First approach when approaching a problem to identify issues in a workflow before reactively giving a technology solution. Think, then discuss (seek additional thoughts/ideas) first, before acting!
- Build a team of talented people with the drive to further their contribution to the organization and provide the tools and the opportunities to grow and give their best. Is an effective coach!
- Ensures cybersecurity is a top priority with the compliance/successful audits for all applications
- Bridges Gaps Between Teams – Works well with customer and internal business units
- Being receptive to diverse perspectives and innovative ideas.
- Has the ability to influence others through the socialization of ideas with the goal of moving forward the company objectives and interests
- Highly emotionally intelligent with the ability to empathize with technology and operational challenges across various departments as they relate to the solutions.
- Is transparent! On all projects, programs, and initiatives – keeps all stakeholders updated in a timely manner.
- Creates Partnerships with each interconnecting sphere to grow/develop a pool of talented technology “ambassadors”.
- Maintains professional demeanor and positive approach always with internal and external clients.
- Maintains Next Level CARES values, including working collaboratively across the organization to deliver quality solutions on time with maximum efficiency.
Travel Program Manager
Reports to: Director of Travel Operations
Position Description
Create, plan, and deliver extraordinary travel experiences regardless of budget and destination, and develop strong client relationships based on high performance and trust.
Major Responsibilities:
- Demonstrate operational leadership via planning and delivery of world-class incentive travel programs with an emphasis on creativity, high quality standards, and profit maximization.
- Provide clients with the absolute best customer service that exceeds their expectations.
- Sourcing and proposal creation as required.
- Plan and lead exciting and productive site inspections; become the destination/property expert.
- Negotiate with suppliers and vendors to consistently optimize profitability without negative impact on the program requirements or guest/client satisfaction.
- Establish, cultivate, and maintain professional client relationship with an upbeat attitude and recommendations/counsel rooted in sound judgement based on experience and industry trends
- Lead, guide, and coach Program Coordinators and Specialists to ensure that knowledge is transferred within the department, ensure deadlines are met, and team members are equipped with the knowledge required to service guests.
- Oversee the coordination of assigned program airline ticketing and air block management, promptly identifying and escalating potential issues or new strategy to manager and/or client.
- Collaborate with the Marketing & Communications department to create inspiring program designs and creative/accurate copywriting for all program-related materials.
- Schedule and lead travel program milestone meetings to ensure team members understand expectations, responsibilities, and deadlines.
- Reconcile program budgets with accuracy and timeliness.
- Participate in industry-related events as required.
Required Skills, Knowledge and Intangible:
- Minimum of three to five years of incentive travel planning experience. Intercontinental/international experience preferred.
- Four-year college degree
- Possess a thorough understanding of the importance of excellent customer service
- Exhibit a creative flair in event design and proposal creation
- Display leadership qualities and take every opportunity to coach/train
- Excellent oral and written communication skills
- Strong knowledge of MS Office Suite, especially Excel
- Self-motivated, well organized, team player with a sense of urgency and strong appetite for quality results
- Possess unyielding integrity and commitment
- Exhibit interdependent thinking, curiosity, uncanny attention to detail, 360-communications, adaptability in style, and ability to balance quality, time-to-market, and capacity goals to deliver as promised
- This position may require you to be onsite for six or more client trips (including, but not limited to programs and site inspections) per year for 7-14 days at a time.
Performance Measurements:
- Excellence in program delivery, as defined by:
-
- Client and guest satisfaction on all aspects of assigned travel programs based on client and post-trip survey feedback.
-
- Maximization of profit on assigned travel programs by negotiation and thorough thoughtful planning.
-
- Program renewals
-
- Establish a positive working relationship with peers who possess a wide range of personalities, work styles, and skill sets
-
- Continuous development of leadership skills.
-
- Participation in development opportunities to improve business unit performance and creativity.
- Adoption of Next Level “CARES” values.
Performance Measurements:
We are headquartered in New Jersey; however, this is a work-from-home position. New Jersey residents are required to be in our office headquarters on the third Thursday of each month unless you are traveling for work or have pre-approved PTO. Residents of other states are encouraged to be in our office headquarters twice annually (summer and winter) at the expense of the company.
Direct Reports: N/A
Global eCommerce & Customer Satisfaction Manager
Reports to: EVP of Operations
Position Description
The Manager, Global eCommerce & Customer Satisfaction Manager provides innovative leadership and forward-thinking, in building a successful and profitable eCommerce solutions platform business while leading, guiding, and directing the Customer Satisfaction team. The Manager is responsible for all aspects of our eCommerce business, including profitability, vendor management related to award fulfillment for Rewards and Recognition and Loyalty Programs, providing business analytics, monitoring customer satisfaction levels, and influencing/integrating operational processes, thoughts, and ideas across the company.
Major Responsibilities
Global eCommerce:
- Craft and present to Company leadership an eCommerce business plan
- Oversee the company’s domestic and international online catalog utilizing authorized suppliers including Merchandise, Gift Cards, Electronic Gift Cards, Event Tickets, Individual Travel and Prepaid Rewards Cards
- Responsible for Vendor management & relationships including due diligence, on-boarding, annual reviews, and ensuring service levels are maintained; identifying potential vendors related specifically to award fulfilment.
- Configuration of catalogues and site content using in-house systems
- Lead product pricing, strategy, review and negotiation
- Develop and provide data analytics for strategic accounts – schedule and conduct client business reviews.
- Assist with Coordinating Sweepstakes Programs when needed, including legal filings.
Financial Contribution to Co. Profitability:
- Monitors reporting, financial & operational metrics.
- Executes operating plans and tactics to attain short- and long-term financial and mission-critical operational goals.
- Monitors financial and operational metrics to measure achievement of objectives.
- Invoice auditing and reconciliation.
Customer Satisfaction:
- Lead, guide, and direct all aspects of the day-to-day operations of the Customer Satisfaction Team for client incentive programs such as Rewards and Recognition, Sales Contests, and Loyalty programs.
- Responsible for operational tasks such as order processing, cancellations & reporting
- Trouble shoot and manage operational/reporting issues to ensure a swift resolution and communication .
- Assist and troubleshoot with order query management.
Transformational Leadership:
- Be transformational – Meet (listen intently); Involve create the forum to share thoughts/ideas and discuss issues); Mobilize (see the possibilities & influence action/change)
- Personify a passion for new ideas, thoughts, & opportunities for growth – exhibited by consistently initiating value-added thoughts, ideas & solutions.
- Skillful at modeling/leading interdependency, collaboration & two-way communications.
- A solutions practitioner nimble, approachable open to different points of view (mental agility), with a keenness to adapt (to situations and people) and exhibit Emotional Intelligence.
- Strong appetite for accomplishments and results.
- May require out of town travel 2-3 times a year for trade shows and industry events
- Other duties as assigned
Key Competencies:
- Bachelor’s degree in business or related degree
- Minimum of 3 years’ experience in eCommerce supplier management/supply chain, or a similar role
- Four to seven years successful customer-centric program leadership and merchandising experience
- Strong knowledge, use, and implementation of technology resources (e.g., Salesforce, MS Office Suite, data analytics, etc.)
- Experience working with/in headless eCommerce platforms. Znode or industry experience a plus.
- Experience setting up different international eCommerce store fronts and numerous catalogs.
- Sound business intelligence - understanding of financial principles, tools, with strong attention to detail, analytical thinking, and problem-solving skills.
- Strong and effective communicator - “sells”/presents ideas from a business foundation (facts/details)
- Delivers extraordinary customer satisfaction.
- Strong and effective negotiation skills - Negotiates best product, price and delivery with all vendors.
Critical Success Factors:
- Profitability, achieve/exceed operational & financial goals on time and within budget, finger always on the pulse.
- Customer satisfaction – study, develop and implement customer-centric operational processes, solutions, etc.
- Deliver on business commitments - master at execution (builds a culture of accountability & high-achievement) – plans for the unexpected, gains efficiency through technology, increases productivity through people.
- Thinking Contribution – forward thinking (sees the possibilities) – consistently initiates/presents new ideas, thoughts, opportunities to drive eCommerce growth/profitability.
- Transformational Leadership - Exhibit Next Level CARES values, (Collaborate, Accountability, Respect, Ethical, Service)
Direct Report(s):
- Customer Service Representative
- Customer Service Representatives
- Merchandising/Customer Service Representative
- Customer Service Operations Coordinator
Next Level Performance is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated.
Recently Filled:
Creative Operations Specialist
Junior Graphic Designer
Customer Service Ops Coordinator
Travel Program Manager
Meeting Coordinator
Software Developer
Marketing Manager
Graphic Designer
Data Engineer
Sr. Director of IT
Customer Service Operations Coordinator
Full Stack Developer
Junior Accountant
Sales Operations Coordinator
Temporary Travel Registration
Specialist Marketing Associate
Please continue to monitor this page for future job openings at Next Level Performance!
Want to Learn More?
A 15-minute conversation can help us understand your goals and challenges.
We'll share our ideas and best practices with you.