CAREERS

Our Employees are Next Level.
Next Level Performance, named one of the Best Places to Work in New Jersey for seven out of the past eight years, has been built on our CARES Core Values of Collaboration, Accountability, Respect, Ethical Behavior, and Service to our clients and our community.  To full-time positions, we offer superb working conditions, competitive salaries, company-paid health insurance, 401k, generous PTO policy, 10 paid holidays, a family atmosphere, opportunity for challenge and advancement, and more.

Available Positions:

Travel Program Manager


Customer Service Operations Coordinator

Reports to: Senior Director of Human Resources and Business Operations

Position Description

The Customer Service Operations Coordinator is responsible for working with the Customer Service team and cross-company resources to assist in the support of our e-commerce websites, and client-centric on-line incentive, recognition and rewards programs and initiatives.

Major Responsibilities:

  • Answer customer service phone calls and emails
  • Process Merchandise, Gift Card, Event Ticket and Individual Travel orders placed on e-commerce websites
  • Follow up on orders placed by participants in incentive programs with vendors and communicate updates to the Customer Service team
  • Prepare, and coordinate the sending of email blasts to individual participants in client programs
  • Enter information into databases for various programs as needed
  • Assist Finance Dept in processing of invoices
  • Coordinate office supply orders for the company
  • Provide assistance to other Business Units/functional areas as required

      Requirements:

      • Bachelor’s degree in business or related degree preferred
      • Prior experience dealing directly with customers
      • Demonstrated high level of proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook), e-commerce software and reporting, experience with any accounting software a plus
      • Basic knowledge of HTML and CSS preferred
      • Experience in sharing/exchanging information with others and be comfortable defining, describing and escalating issues to superiors
      • Possess high-disclosure communications style, good written and verbal communication skills
      • Detail oriented, analytical thinking, problem solving skills
      • Self-motivated, well organized, team player

                           

                          Apply Now

                          Travel Program Manager

                          Reports to: Senior Director of Travel Operations

                          Position Description

                          The primary function is to create, plan, and deliver extraordinary travel experiences regardless of budget and destination, and develop strong client relationships based on high performance and trust.

                          Major Responsibilities:

                          • Plan and deliver world-class incentive travel programs with an emphasis on creativity, high quality standards, and profit maximization.
                          • Provide clients with absolute best customer service that exceeds their expectations.
                          • Provide Sales and Senior Director with sourcing and proposal creation.
                          • Plan and lead exciting and productive site inspections; become the destination/property expert.
                          • Negotiate with suppliers and vendors to consistently optimize profitability without negative impact on the program requirements or guest/client satisfaction.
                          • Lead, guide, and coach MCs to ensure that knowledge is transferred within the department, ensure deadlines are met, and team members are equipped with the knowledge required to service guests.
                          • Oversee the coordination of assigned program airline ticketing and air block management, promptly identifying and escalating potential issues or new strategy to manager and/or client.
                          • Collaborate with the Marketing & Communications department to create inspiring program designs and creative/accurate copywriting for all program-related materials.
                          • Schedule and lead travel program milestone meetings to ensure team members understand expectations, responsibilities, and deadlines.
                          • Demonstrate operational leadership by orchestrating impeccable delivery of assigned travel programs.
                          • Reconcile program budgets with accuracy and timeliness.
                          • Participate in industry-related events as required.

                              Requirements:

                              • Minimum of three to five years of incentive travel planning experience…intercontinental experience a positive
                              • Four-year college degree
                              • Possess a thorough understanding of the importance of excellent customer service
                              • Exhibit a creative flair in event design and proposal creation
                              • Display leadership qualities and take every opportunity to coach/train
                              • Excellent oral and written communication skills
                              • Strong knowledge of MS Office Suite, especially Excel
                              • Self-motivated, well organized, team player with a sense of urgency and strong appetite for quality results
                              • Possess unyielding integrity and commitment
                              • Exhibit interdependent thinking, curiosity, uncanny attention to detail, two-way communications, adaptability in style, and ability to balance quality, time-to-market, and capacity goals to deliver as promised
                              • Ability and willingness to travel

                                                Performance Measurements 

                                                • Excellence in program delivery, as defined by:
                                                  • Client and guest satisfaction on all aspects of assigned travel programs based on client and post-trip survey feedback.
                                                  • Maximization of profit on assigned travel programs by negotiation and thorough thoughtful planning.
                                                  • Program renewals
                                                • Continuous development of leadership skills.
                                                • Participation in development opportunities to improve business unit performance and creativity.
                                                • Adoption of Next Level “CARES”values.

                                                Direct Report(s) 

                                                • n/a

                                                 

                                                Apply Now

                                                Next Level Performance is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated.

                                                Recently Filled:

                                                Customer Service Ops Coordinator
                                                Travel Program Manager
                                                Meeting Coordinator
                                                Software Developer
                                                Marketing Manager
                                                Graphic Designer
                                                Data Engineer
                                                Sr. Director of IT
                                                Customer Service Operations Coordinator
                                                Full Stack Developer
                                                Junior Accountant
                                                Sales Operations Coordinator
                                                Temporary Travel Registration
                                                Specialist Marketing Associate

                                                Please continue to monitor this page for future job openings at Next Level Performance!

                                                Want to Learn More?

                                                A 15-minute conversation can help us understand your goals and challenges.
                                                We'll share our ideas and best practices with you.

                                                Let's Talk