CAREERS

Our Employees are Next Level.
Next Level Performance, named one of the Best Places to Work in New Jersey for seven out of the past eight years, has been built on our CARES Core Values of Collaboration, Accountability, Respect, Ethical Behavior, and Service to our clients and our community.  To full-time positions, we offer superb working conditions, competitive salaries, company-paid health insurance, 401k, generous PTO policy, 10 paid holidays, a family atmosphere, opportunity for challenge and advancement, and more.

Travel Program Manager

Reports to: Senior Director of Travel Operations

Position Description

The primary function is to create, plan, and deliver extraordinary travel experiences regardless of budget and destination, and develop strong client relationships based on high performance and trust.

Major Responsibilities:

  • Plan and deliver world-class incentive travel programs with an emphasis on creativity, high quality standards, and profit maximization.
  • Provide clients with absolute best customer service that exceeds their expectations.
  • Provide Sales and Senior Director with sourcing and proposal creation.
  • Plan and lead exciting and productive site inspections; become the destination/property expert.
  • Negotiate with suppliers and vendors to consistently optimize profitability without negative impact on the program requirements or guest/client satisfaction.
  • Lead, guide, and coach MCs to ensure that knowledge is transferred within the department, ensure deadlines are met, and team members are equipped with the knowledge required to service guests.
  • Oversee the coordination of assigned program airline ticketing and air block management, promptly identifying and escalating potential issues or new strategy to manager and/or client.
  • Collaborate with the Marketing & Communications department to create inspiring program designs and creative/accurate copywriting for all program-related materials.
  • Schedule and lead travel program milestone meetings to ensure team members understand expectations, responsibilities, and deadlines.
  • Demonstrate operational leadership by orchestrating impeccable delivery of assigned travel programs.
  • Reconcile program budgets with accuracy and timeliness.
  • Participate in industry-related events as required.

        Required Skills, Knowledge, and Intangible:

        • Minimum of three to five years of incentive travel planning experience…intercontinental experience a positive
        • Four-year college degree
        • Possess a thorough understanding of the importance of excellent customer service
        • Exhibit a creative flair in event design and proposal creation
        • Display leadership qualities and take every opportunity to coach/train
        • Excellent oral and written communication skills
        • Strong knowledge of MS Office Suite, especially Excel
        • Self-motivated, well organized, team player with a sense of urgency and strong appetite for quality results
        • Possess unyielding integrity and commitment
        • Exhibit interdependent thinking, curiosity, uncanny attention to detail, two-way communications, adaptability in style, and ability to balance quality, time-to-market, and capacity goals to deliver as promised
        • Ability and willingness to travel

                          Performance Measurements 

                          • Excellence in program delivery, as defined by:
                            • Client and guest satisfaction on all aspects of assigned travel programs based on client and post-trip survey feedback.
                            • Maximization of profit on assigned travel programs by negotiation and thorough thoughtful planning.
                            • Program renewals
                          • Continuous development of leadership skills.
                          • Participation in development opportunities to improve business unit performance and creativity.
                          • Adoption of Next Level “CARES”values.

                          Direct Report(s) 

                          • n/a

                           

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                          Senior Sourcing and Air Manager

                          Reports to: VP, Engagement Strategy & Corporate Services

                          Position Description

                          The primary function is to partner with Senior Management, Travel Program Managers, and Sales as we strive to create, plan, and deliver extraordinary travel experiences and develop strong client relationships based on high performance and trust.

                          Major Responsibilities:

                          • Contribute to the development of world-class incentive travel programs with an emphasis on creativity (artistry), high quality standards, and profit maximization.
                          • Provide sourcing, RFP, and proposal creation, in partnership with sales team, account managers and department management using Cvent and other tools.
                          • Source and manage gifting experiences, as needed.
                          • Create exciting client proposals, sometimes collaborating with Marcom on proposal materials.
                          • Develop estimates and costings within client budgets and expectations, while driving NXL bottom line.
                          • Present to clients with sales team and account managers, if needed.
                          • Plan exciting and productive site inspections and become a destination/property expert.
                          • Negotiate with suppliers and vendors in the pre-planning process to consistently optimize profitability without negative impact on the program requirements or guest/client satisfaction.
                          • Work with air vendor to analyze destinations for proposals, including air studies.
                          • Oversee the booking of air blocks.
                          • Ensure air turnover calls are comprehensive and timely.
                          • During program registration and operations, monitor daily air booking and provide reporting, using Galaxy Net and other tools.
                          • Monitor air vendor ticketing and SLAs, with escalation to department leaders when needed.
                          • Monitor flight status on travel days, communicating concerns to air vendor and program managers.
                          • Participate in any data integration initiatives with air and registration vendors.
                          • Facilitate post-season de-brief with air vendor.

                                Required Skills, Knowledge, and Intangible:

                                • Minimum of five to seven years of hotel experience, meeting planning, or incentive experience
                                • Four-year college degree
                                • Thorough understanding of the importance of excellent customer service
                                • Creative flair in event design and proposal creation
                                • Keen eye for accuracy of RFP responses, including dates, function space, and pricing
                                • Strong budgeting skills
                                • Formal and informal leadership qualities
                                • Desire to take every opportunity to coach/train/learn
                                • Excellent oral and written communication skills
                                • Strong knowledge of MS Office Suite, especially Excel and PowerPoint
                                • Self-motivated, well organized collaborative workstyle with a sense of urgency and strong appetite for quality results
                                • Unyielding integrity and commitment
                                • Ability and willingness to travel for client presentations, site inspections, industry educational events
                                • Adoption of Next Level “CARES” values

                                                  Performance Measurements 

                                                  • Ensure extremely high satisfaction levels by implementing consistent and proactive thinking in support of assigned projects, including maintaining high degree of industry knowledge.
                                                  • Deliver on-time recommendations and proposals, adhering to internal and client timelines.
                                                  • Protect business unit profitability and customer satisfaction by ensuring the accuracy of recommendations and budgets.
                                                  • Maximize profit on any group, gifting, and individual travel proposals.
                                                  • Actively participate in initiating and implementing innovative procedures to streamline and improve process in the travel department, particularly as it pertains to budgeting.
                                                  • Ensure best possible air service to guests and clients by actively monitoring and reporting on ticketing.
                                                  • Demonstrate sense of ownership and a drive to inspire customers to confirm and repeat business.

                                                  Direct Report(s) 

                                                  • n/a

                                                   

                                                  Send Resume

                                                  Software Developer

                                                  Reports to: Manager of Software Development

                                                  Position Description

                                                  The Software Developer must be proficient in ASP.Net MVC, C# .Net Framework 4.5 and Restful Web API for developing our Employee Recognition platforms and will work with Development and Product Management teams to translate business requirements and mock-ups into a functional, responsive, web application

                                                  Major Responsibilities:

                                                  • Full stack web application development with a variety of languages, frameworks and platforms including, but not limited to, ASP.Net MVC, Backbone.js, JavaScript, HTML, .Net Core, C#, Azure SQL, .Net 4.5 etc.
                                                  • Work with a team to design and develop sophisticated software for a SaaS application.
                                                  • Develop and maintain a RESTful APIs.
                                                  • Experience with SSRS reporting.
                                                  • Work within the company's fast-paced, continuous delivery-focused development process.
                                                  • Collaborate in the planning, design, and delivery of software products & services.
                                                  • Present software design issues, questions, and suggestions for alternate ways of implementing a feature.
                                                  • Problem Solving skills to understand customer and technical problems and creatively fix them.
                                                  • Maintain awareness of new and emerging technology and the potential application of those within the solutions being developed.
                                                  • Work with Customer Support to help troubleshoot technical customer problems.

                                                      Requirements:

                                                      • B.S. in Computer Science or equivalent experience
                                                      • 4+ years of experience designing, developing, and customizing SaaS applications
                                                      • Ideally proficient in the following languages: C#, ASP.Net MVC, JavaScript, Backbone.js
                                                      • Solid knowledge about relational databases.
                                                      • Experience working with Azure cloud platform.
                                                      • Experience with source code control and issue/defect tracking systems.
                                                      • Effective written and verbal communication skills.
                                                      • Excellent problem solving, time management and interpersonal skills.
                                                      • Strong organizational skills and ability to multi-task in a small business environment.
                                                      • Authorized to work in the US

                                                                        Performance Measurements 

                                                                        • Delivery of client projects on time
                                                                        • Takes initiative to ensure a high quality of work

                                                                        Direct Report(s) 

                                                                        • n/a

                                                                         

                                                                        Send Resume

                                                                        Next Level Performance is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated.

                                                                        Recently Filled:

                                                                        Customer Service Ops Coordinator
                                                                        Travel Program Manager
                                                                        Meeting Coordinator
                                                                        Software Developer
                                                                        Marketing Manager
                                                                        Graphic Designer
                                                                        Data Engineer
                                                                        Sr. Director of IT
                                                                        Customer Service Operations Coordinator
                                                                        Full Stack Developer
                                                                        Junior Accountant
                                                                        Sales Operations Coordinator
                                                                        Temporary Travel Registration
                                                                        Specialist Marketing Associate

                                                                        Please continue to monitor this page for future job openings at Next Level Performance!

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