Available Positions:

Travel Program Manager

Travel Program Manager

Reports to: Senior Director of Travel Operations

Position Description

The primary function is to create, plan, and deliver extraordinary travel experiences regardless of budget and destination, and develop strong client relationships based on high performance and trust.

Major Responsibilities:

• Plan and deliver world-class incentive travel programs with an emphasis on creativity, high quality standards, and profit maximization.
• Provide clients with absolute best customer service that exceeds their expectations.
• Provide Sales and Senior Director with sourcing and proposal creation.
• Plan and lead exciting and productive site inspections; become the destination/property expert.
• Negotiate with suppliers and vendors to consistently optimize profitability without negative impact on the program requirements or guest/client satisfaction.
• Lead, guide, and coach MCs to ensure that knowledge is transferred within the department, ensure deadlines are met, and team members are equipped with the knowledge required to service guests.
• Oversee the coordination of assigned program airline ticketing and air block management, promptly identifying and escalating potential issues or new strategy to manager and/or client.
• Collaborate with the Marketing & Communications department to create inspiring program designs and creative/accurate copywriting for all program-related materials.
• Schedule and lead travel program milestone meetings to ensure team members understand expectations, responsibilities, and deadlines.
• Demonstrate operational leadership by orchestrating impeccable delivery of assigned travel programs.
• Reconcile program budgets with accuracy and timeliness.
• Participate in industry-related events as required.

Requirements:

• Minimum of three to five years of incentive travel planning experience…intercontinental experience a positive
• Four-year college degree
• Possess a thorough understanding of the importance of excellent customer service
• Exhibit a creative flair in event design and proposal creation
• Display leadership qualities and take every opportunity to coach/train
• Excellent oral and written communication skills
• Strong knowledge of MS Office Suite, especially Excel
• Self-motivated, well organized, team player with a sense of urgency and strong appetite for quality results
• Possess unyielding integrity and commitment
• Exhibit interdependent thinking, curiosity, uncanny attention to detail, two-way communications, adaptability in style, and ability to balance quality, time-to-market, and capacity goals to deliver as promised
• Ability and willingness to travel

Performance Measurements 

• Excellence in program delivery, as defined by:
  • Client and guest satisfaction on all aspects of assigned travel programs based on client and post-trip survey feedback.
  • Maximization of profit on assigned travel programs by negotiation and thorough thoughtful planning.
  • Program renewals
• Continuous development of leadership skills.
• Participation in development opportunities to improve business unit performance and creativity.
• Adoption of Next Level “CARES”values.

Direct Report(s) 

• n/a

Next Level Performance is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated.

Recently Filled:

Customer Service Ops Coordinator
Travel Program Manager
Meeting Coordinator
Software Developer
Marketing Manager
Graphic Designer
Data Engineer
Sr. Director of IT
Customer Service Operations Coordinator
Full Stack Developer
Junior Accountant
Sales Operations Coordinator
Temporary Travel Registration
Specialist Marketing Associate

Please continue to monitor this page for future job openings at Next Level Performance!