Our client's goal was to rapidly increase market share and sales revenue. One of the key decisions made was to accelerate a number of existing incentive and rewards programs, and begin new ones designed to recognize, reward and motivate employees, the sales force, channel partners, and customers.
The program was based on a points system, and participants received points for closed referrals. Participants could redeem points for rewards including gift cards, merchandise, travel, and event tickets. Read how the program ran on the Next Level Performance TotalPRO® web-based platform, and rocketed the company to the Forbes Top 100 list.
As Vice President of Engagement Strategy & Corporate Services at Next Level Performance, Susan serves on the board of the Incentive Research Foundation (IRF), and chairs the IRF Research Committee. She has also served on the board of the Incentive Marketing Association (IMA) and is a past president of the Recognition Council, and a past member of the Performance Improvement Council and the Incentive and Engagement Solution Providers (IESP). She is interested in the strategies and benefits of employee engagement, incentive, and recognition programs. An avid traveler, she is also passionate about the art and science of incentive travel.