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Susan Adams: Key Insights in IRR Market Report 2024

Susan Adams, Vice President, Engagement Strategy at Next Level Performance, provided key insights into the IRR Market Report 2024 published by the Rewards Recognition Network. In full, the article compiles the insights of executives from 14 companies about the incentives, rewards, and recognition market in 2024. Susan spoke on growth in the industry in a dispersed workforce, in times of …

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Is your program ready for today’s challenges?

Thoughts on the IRF 2024 Trends Report The last few years have certainly been a time of rapid change from the pandemic to the prevalence of remote work, from inflation to industry-specific layoffs at a time of overall low unemployment. It’s enough to make your head spin! And it’s certainly enough to merit taking a fresh a look at your …

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Transcend transactions. Inspire interactions.

Many of the typical sales rep, partner, or customer reward programs go through the same motions—do this, get that. Send us your email, we’ll send you a gift card. Sell a widget, get a trinket. Your transactions pile up faster than aspen leaves in November, but you might not achieve desired loyalty or sales goals with transactions alone. While it’s …

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Incentivize Learning, Realize Sales Growth 

According to the April, 2023 Academic Research in Action report by the Incentive Research Foundation (IRF), US organizations invest more in sales training than they do for any other employee group. The report states that annual investments average over $2,000 per salesperson1, amounting to more than $100 billion each year2.   There’s good reason – training can help to align sales …

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Next Level Spotlight: Teammate of the Quarter 2022 Award Winners

As experts in the employee incentive and engagement industry, we know it’s essential that the strategies we implement for clients are not different from how we celebrate our own teammates. After all, we value every member of our team and the contributions they make. Each quarter, we gather as a team to recognize teammates nominated by colleagues for exceptional performance …

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Incentive Travel in 2023

Rapid Recovery Driving Pressures and Expectations Susan Adams—Vice President of Engagement Strategy at Next Level Performance, and Chair Elect of the IRF Board of Trustees—was recently featured in the 2023 State of the Industry for Corporate & Incentive Travel Magazine. Read her assessment below. From a complete standstill to an explosion of demand, the incentive travel industry’s experience of 2022 served …

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The Great Resignation is Here. Now What?

Whether crafting a program to promote employee happiness and therefore company loyalty, or a program to incentivize achieving a sales highpoint or safety milestone, project completion or other company or departmental objective, there are dozens of considerations, best practices to emulate, as well as pitfalls to avoid.

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Reward Preferences: Which Rewards Really Motivate?

To succeed, an incentive program must capture the attention of participants and inspire them to do great things. Rewards are key to earning mindshare and achieving results.  I serve on the Research Committee of the Incentive Research Foundation (IRF) and we recently completed the Rewards Preferences: Making a Lasting Impact on Incentive Program Participants study to understand which rewards really …